«It's never boring in Customer Service because both my customers and their cultures are very different. I speak four languages myself. But with most of my customers, I understand each other without many words.

In my job, it's important to be precise and focused, to keep all the balls in the air at the same time and not lose track of everything. Whether it's about luxury packaging for the Asian market or the right connection to the suppliers because change requests are made at short notice - I always try to make wishes possible. My customers know that and trust me. My optimism, humour and patience have often helped me to find the best solution for everyone, even under time pressure.

Even after 20 years with Winter & Company, an order or a personal thank you trigger feelings of happiness in me: They confirm that our products and my efforts are successful.»

Leading designers, converters and international brands have trusted us for over 130 years – for cover materials that set standards in creativity, quality and sustainability. We owe this success above all to employees like Francesca Varano, who are personally on duty for you at 24 locations worldwide.